Simplifying your collaboration platform is finest executed by adopting one which can also be a cloud-based platform, particularly, cloud calling. However you don’t should compromise on much less efficiency and options. The truth is, with the power to handle from the cloud, your group will achieve a full function set with decrease prices total.
After we began these conversations twenty years in the past (with the introduction of Voice over IP, or VOIP) I keenly bear in mind discussing the necessity to make any new machine look and act just like the one used beforehand. Whereas we added just a few options and did make our 911 platform extra strong – it additionally grew extra difficult on the identical time.
So right here we’re at that crossroads once more. However this time, it’s a generational change. One with lengthy lasting impacts as we transfer workloads to the cloud. That’s why it’s essential we take our learnings from the previous twenty years under consideration as we search for our path ahead.
Assembly the collaboration wants of presidency
Whereas these choices are normally made on the amenities, public security, and IT ranges in our organizations, what if we checked out this otherwise from a persona standpoint? What if we get the strong options {that a} authorities worker wants, with the power to ensure the wants of amenities, public security, and IT departments?
The Authorities workforce is now cell, agile, and related. Our communication platforms ought to mirror this variation. Textual content messaging, video chat, and voice companies are all a part of the every day channel of communication in our worlds. We’ve got in all probability all seen situations the place, if the IT division doesn’t present the function an worker or division wants, they may exit and get it themselves. These types of “shadow IT” are extra widespread than you suppose.
Transitioning to the cloud provides us the power to reign in a few of these practices. All whereas giving our state and native authorities employees the entry and communication resolution that performs finest for them.
Authorities collaboration was meant for the cloud
Now for the excellent news. There are answers that may meet these wants of all of your key personas, and they’re primarily based within the cloud.
Cloud-based collaboration options supply many advantages that you could be not concentrate on. First, they supply a single type of id and communication medium in your customers. They will additionally repurpose many gadgets you’ve gotten already invested in. Plus , they’re absolutely compliant and extra strong in your public security groups (together with necessities for nomadic companies and the Ray Baum’s act).
With a cloud-based collaboration resolution, your IT division can keep away from lengthy, drawn out—and painful—upgrades. Or worrying about location and redundancy wants of an growing older information heart. Cloud-based collaboration options also can combine together with your present cloud platforms, simplifying id, authentication, and configuration. These will be completed with a Unified Communications as a Service (UCaaS) cloud platform that’s simpler to manage, analyze, and function.
That is the place Webex Calling is available in
Implementing a cloud calling platform provides you added flexibility, plus high-value options and enhanced safety. For instance, as a cloud-based platform, Webex Calling will be a part of an total collaboration resolution or operate as a stand-alone, offering options and performance that add robust worth in your customers.
The flexibility to entry native emergency administration companies is a further function that’s important for enhancing the bodily safety of your amenities. The interoperability with silent panic buttons throughout the public service atmosphere signifies that notifications and native, state, and federal E911 necessities are in place.
What about survivability? Webex Calling has a number of methods to deal with survivability, from the straightforward use of an utility in your cell phone, to multi-path community connectivity, to the requirements of premise-based backup. It’s a cloud-based collaboration resolution that may meet most any kind of requirement you want.
Constructing your cloud calling resolution for the longer term
Shifting to a cloud calling platform is the generational change that we’ve been ready for. It provides your group added flexibility, excessive worth options, and enhanced safety. With Webex Calling, you set your businesses on a stable path for the following 10 years. One which empowers customers throughout businesses with a expertise that enhances their capability to serve.
Let’s keep away from the error we, as an trade, made twenty years in the past after we merely shifted the platform from one medium to a different. We now have the uncommon alternative to construct a function wealthy platform that may serve state and native authorities by way of a cloud-based ecosystem reflecting their present use circumstances and wishes. And really affect this and future generations for the higher.
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