Relating to monitoring service well being, figuring out service disruptions, and aiding drawback decision, cloud-based enterprise service administration options provide vital insights and management. When advanced community issues come up, service administration options want deeper insights into the intent of the community administrator with a view to pinpoint, characterize, or resolve these issues. This decision requires arduous investigation and troubleshooting. When the issue is recognized and understood, community directors must create a ticket, resolve the issue, confirm the repair, and shut the ticket.
The most recent addition to the Cisco-ServiceNow joint portfolio is the combination between Cisco Nexus Dashboard, in addition to its Knowledge Heart portfolio extra broadly, and the ServiceNow ITSM and ITOM options. The answer contains of three parts – Cisco Cloud Community Administration App for ServiceNow, Cisco Cloud Community Insights App for the ServiceNow Platform and Nexus Dashboard Connector for ServiceNow, a plugin for Cisco Nexus Dashboard. With these Apps, IT operations groups can now automate the lifecycle of the incidents for Cisco Infrastructure and operations instruments, in addition to ship their ServiceNow IT providers from Nexus Dashboard.
The Cisco Cloud community Administration App, runs on ServiceNow’s “NOW” platform and can use MID server to fetch the bodily, utility topology and cloud stock from APIC, NDFC, and NDO by way of these controllers’ REST API’s. The Administration App will allow customers to handle incidents, execute firmware upgrades, retailer configuration archives, and extra.
The Cisco Cloud Community Insights App for ServiceNow permits prospects to automate incident administration and task for community anomalies and advisories, thereby serving to community groups handle potential community points and stop outages proactively.
Lastly, with the introduction of the ServiceNow Connector for Nexus Dashboard, we carry ServiceNow incident administration capabilities to Nexus Dashboard, enabling community operators to handle the lifecycle of their ServiceNow incidents, observe the incident updates, and ship their service requests on Nexus Dashboard.
Please contemplate blocking this hour for an insightful webinar, into your calendar now.
On this webinar, you’ll study advantages of the Cisco Nexus Dashboard- ServiceNow resolution together with:
- Native and straightforward deployment by way of Cisco DC App Heart
- The Cisco cloud administration App for ServiceNow
- The Cisco Cloud Community Insights App
- The Cisco Nexus Dashboard connector for ServiceNow
Register for the upcoming webinar:
Hybrid Cloud Demo Sequence – Tuesday, March 14, 2023
10:00 AM Pacific Time (GMT-08:00)
Cisco Nexus Dashboard – ServiceNow Options Overview
Asserting Cisco Nexus Dashboard – ServiceNow Resolution