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Apple’s Crash Detection is flooding 911 dispatchers with false alarms

A user enables Crash Detection on their Apple Watch.

Kaitlyn Cimino / Android Authority


  • Skiers are triggering Apple’s Crash Detection function and unintentionally sending false alarms to 911 dispatchers.
  • The issue turned so dangerous it’s forcing ski resorts to place up indicators asking iPhone 14 and Apple Watch homeowners to show the function off or replace to the newest model of the software program.
  • The dispatchers say that they very hardly ever see this drawback with Android units.

Having to cope with false alarms is the very last thing any 911 dispatcher or first responder wants. However that drawback has seemingly ramped up ever since Apple launched its Crash Detection function. The newest report of the difficulty seems to have Colorado dispatchers and responders more and more annoyed.

Apple launched Crash Detection — a function Android has had for some time — throughout the launch of the iPhone 14. The function is unique to the iPhone 14 and the Apple Watch Extremely. When the function thinks you’ve been in a crash, it sends an SOS to emergency providers.

Skiers in Summit County, Colorado have been unwittingly triggering the function, primarily based on a report from The New York Occasions. The issue has change into so frequent that first responders are frightened that their restricted assets might be diverted from actual emergencies. They’re additionally frightened that dispatchers might change into desensitized to those automated misery calls.

“My entire day is managing crash notifications,” mentioned Trina Drummer, the interim director of emergency providers in Summit County. In keeping with the report, her division obtained 185 of those calls between January 13 to January 22. Drummer factors out that the quantity was normally about half of that on a busy day prior to now. “Apple must put in their very own name heart if it is a function they need.”

After being alerted to the difficulty, Apple reportedly despatched 4 representatives to watch the decision heart for a day. Apple spokesman Alex Kirschner then supplied this assertion.

We have now been conscious that in some particular situations these options have triggered emergency providers when a consumer didn’t expertise a extreme automotive crash or exhausting fall. Crash Detection and Fall Detection are designed to get customers assist after they want it most, and it has already contributed to saving a number of lives.

Sometimes Crash Detection alerts the consumer earlier than sending a misery name, giving customers 10 seconds to show it off. Nonetheless, skiers aren’t noticing the buzzing or loud sounds because of the a number of layers of clothes they’re carrying. Apple has mentioned that updates launched late in 2022 “had been supposed to ‘optimize’ the know-how and cut back the variety of false calls.”

Due to how a lot bother Crash Detection has been inflicting, ski resorts are actually posting up indicators asking iPhone 14 and Apple Watch homeowners to both flip the function off or replace to the newest model of the software program.

As for Android’s model of the function, it seems to be working as supposed. Drummer mentioned that her staff “very hardly ever” needed to cope with false alarms despatched by units from different corporations.

Though that is the latest case of this subject, it isn’t the one time Apple’s Crash Detection has prompted complications. Again in November, the identical drawback was reported in Park Metropolis, Utah.



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